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Create a user account and send your SMS messages in seconds. You will have all the functionalities and benefits in the same platform.
Send from API and manage your account with our online application WebSMS.
Send SMS messages through the LabsMobile platform and the Freshdesk plugin. Configure your user to communicate the events you need to a script so you can send SMS notifications from Freshdesk.
1. Create or have a script that receives events (Webhook) from Freshdesk and connects to the LabsMobile SMS API. The following section shows an example PHP script that can be customized and modified. This script must be hosted in a web service and thus obtain a URL where it will be publicly accessible.
2. Create a new automation rule. Access the section Administration/Automations/Ticket Updates and click on New rule. You must indicate a rule name and finally Preview and save.
3. Configure the new rule when an Agent answers any ticket.
4. Add the webhook action with the POST method and entering the URL where the script from step 1 has been published. Finally it is necessary to configure the JSON format and the content with all the variables.
5. Generate an API token in the Security and passwords section of your LabsMobile account. This API token is the one that will be used as the password in the script credentials along with the username email.
6. Enable link shortening in the Preferences section of your LabsMobile account. In this way, any ticket link will be shortened to the minimum possible to optimize the characters present in the text of the SMS.
7. Test the SMS integration with Freshdesk when answering any ticket.
Download the sample PHP script to service the Freshdesk webhook.
In this case, the LabsMobile API is used, in order to notify via SMS when any open ticket is answered or resolved. In this way, it is possible to send SMS with the current status of the ticket and a direct access to consult its content.
Create a user account and send your SMS messages in seconds. You will have all the functionalities and benefits in the same platform.
Send from API and manage your account with our online application WebSMS.
Communication with eCommerce clients: change in status and delivery of orders with parcel tracking.
At LabsMobile we only offer direct routes of maximum reliability and quality. Enjoy our platform and all our services for the price of an SMS.
Pay ONLY for sent messages.
Our technical department has professionals with years of experience and we have made multiple integrations.
We guide and help you through the process.
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