Sign up now and try it without any obligation ➜
 EN
Login Sign up
ES
  • Home
  • SMS Solutions

Use cases and SMS applications for Ecommerce

In eCommerce, fast and direct communication is essential to keep customers informed and satisfied. SMS, with its high open rate and ability to reach any mobile device, has become a key tool for eCommerce companies.

This sector includes marketplaces, online stores, B2B and B2C platforms, subscription, dropshipping, digital retail, niche ecommerce, flash sales, social and direct-to-consumer commerce,...

Index

Success story

The SMS channel for the industry Ecommerce

E-commerce is the sector par excellence that needs various formulas of communication and online and mobile marketing to reach its audience. It is also a very competitive sector and has a constant need to differentiate itself with innovative formulas and attractive value propositions. SMS is a very interesting measure for this sector, if not the one that can improve its results at a truly affordable price.

With SMS, online merchants and platforms can communicate with customers constantly, quickly and securely. In addition to reaching potential consumers in a direct and personalized way.

Any online retailer can empower and engage their customers with SMS by integrating SMS delivery with their commerce platform. To do this, we recommend using LabsMobile's SMS modules and plugins for both online stores and commerce platforms.

Main sector uses Ecommerce

  • Order status notifications
  • Abandoned cart reminder with discount or promotion
  • Sending SMS tracking of shipment
  • Discounted Birthday Greetings
  • Returns management and confirmation
  • Account creation and password change notices
  • Promotional campaigns with discount code
  • Communication of available products or catalog
  • Reminder of recurring purchases
  • Communication of products available out of stock
  • Sending of opening hours or remaining units
  • Stock liquidation or last units
  • Notification of special events or activities
  • Shipment of new products or collections, private sale
  • Sending catalog or top sales products

Examples of SMS messages for the industry Ecommerce

TheStore: Now MORE SALE than ever: 15% extra off the already discounted price! TODAY ONLY -extra with your code: 2545. Don't miss it at www.latiendaderopa.com
Description: Promotional message informing about discounts and providing a temporary code for an additional discount.
MGG: BLACK FRIDAY is back with 50% EXTRA! Because we love fashion. Promo online only: http://lm0.eu/pytBnOM
Description: Informative message about current discounts due to one of the most commercial days of the year.
MyStore: Hi Juan, your order has left the warehouse and you will receive it on 20708 in the morning. Inquiries and changes at: http://lm0.eu/HR71f
Description: Message with order status and delivery information.
MyStore: Hi Marta, don't leave it to the last minute. Finalize your order now. We'll bring it to you for free at http://lm0.eu/gts61d
Description: Message to remind you of a half-finished action in the business, you are invited to finish with corresponding link.
MyTravel: SPECIAL OFFER. Flights to New York for less than 400€. Departures from Madrid and Barcelona. From May to June. Choose the dates and enjoy paradise! http://lm0.eu/hy32ds
Description: Message with special travel offers and travel details.
More examples

Success story

Women's clothing ecommerce

A women's clothing ecommerce with more than 60,000 users implemented SMS to confirm orders, send personalized offers and satisfaction surveys. This improved communication, reduced call center queries and increased customer loyalty, achieving a 90% repeat purchase rate.

Read success story

Our team of experts
can help you

Interested in our services?

Our managers and technical team are always available to answer all your questions about our SMS solutions and to advise you on the implementation of any action or campaign.

Contact us