How do I contact LabsMobile?

These are the ways to contact us and solve any query: The Chat that you will find on this page or Whatsapp that our "human" agents attend to during working hours. This contact form or send an email to support@labsmobile.com who are connected with Customer Service.

Contact with us

Q: When will I get an answer?

In the case of contact by Chat or Whatsapp , the response is immediate. If it is a technical query or incidence it will be escalated to Customer Service. Any case or query sent to Customer Service (by email, contact form or ticketing) you will have a response within 6 hours and if necessary a resolution within 24h/48h working hours .

Q: What support service does LabsMobile have?

Our standard support service for all our customers includes a live Chat (and Whatsapp) on working days. And a Customer Service (email, form and ticketing) always available. Support is complemented with several online resources such as: Videotutorials , Knowledge Base , Blog , Solutions by industry , etc. We also offer premium support for those large volume accounts that have direct contact with a manager as an interlocturor. As well as training, advice and priority in cases and consultations. More information here .

Q: What kind of technical support do we offer?

Our support service includes advice for your SMS actions or campaigns. As well as help in any technical aspect of our platform or SMS channel . We also provide technical support to our customers. We also provide technical support to customers who want to integrate with our SMS API .

Q: How can I check if there is an incident in the service?

It is possible to check the status of our platform and if there is any issue at https://status.labsmobile.com . You can also ask us about any problem or incidence through our Chat , Whatsapp or by sending a message to Customer Service (email, this form or ticketing).

Thank you for your interest in LabsMobile!

Through this contact form you will be able to connect with Customer Service. Our team is made up of experts with more than 15 years of experience in the SMS world. You will find us always available and committed to solve any query.

Contact form:

Use this form to get in touch with our team.

No setup or maintenance fee
All services included
Best value for money

In accordance with the provisions of the General Data Protection Regulation (GDPR or GDPR) 679/2016, we inform you that, 001TECH SL (LabsMobile) is responsible for data processing, in order to fulfill your request and send you commercial communications, the legitimacy is based on the consent of the data subject.
.No transfer of data to third parties is foreseen, unless legally required. You have the right to access, rectify and delete the data, as well as other rights indicated in the additional information. You can exercise your rights by sending an e-mail to the person responsible (gdpr@labsmobile.com).
The origin of the data is from the data subject himself or his legal representative. You can consult additional and detailed information at: Privacy Policy.

Looking for help or technical support? Ask us in our online chat

Chat

You can also consult:

Knowledge base

Videotutorials

Form for registered customers:

In accordance with the provisions of the General Data Protection Regulation (GDPR or GDPR) 679/2016, we inform you that, 001TECH SL (LabsMobile) is responsible for data processing, in order to fulfill your request and send you commercial communications, the legitimacy is based on the consent of the data subject.
.No transfer of data to third parties is foreseen, unless legally required. You have the right to access, rectify and delete the data, as well as other rights indicated in the additional information. You can exercise your rights by sending an e-mail to the person responsible (gdpr@labsmobile.com).
The origin of the data is from the data subject himself or his legal representative. You can consult additional and detailed information at: Privacy Policy.

Join thousands of customers that have chosen LabsMobile

Meet a few of the thousands of satisfied professionals

"Great tool for SMS. I use it constantly for my projects and I don't have a single complaint!"

MEManuel E

"The treatment is super good, they have a dedication and vocation to give support and solution to the user that few companies have, and not to mention that the attention is almost immediate."

AVAlfonso V.

"Currently LabsMobile has one of the best offers in the market for MK Mobile. They helped me a lot in the whole process and the result was very satisfactory."

JAJordi A.

"From the moment I entered the platform's home page, the account approval process, database upload and submission took me not even an hour!"

EOEdgar Mauricio O.

"Excellent service and management. I have worked with their platform for several brands. I recommend them."

APAranxa P.

"Excellent service for sending sms messaging. I've been using it for a considerable time and so far no problems. Also very good attention in the support."

KVKinny V.

"It is a very intuitive tool with excellent customer service, it completely improved our efficiency."

MRMariana R.

"Excellent service for sending bulk SMS, you can send to several countries with the same account and without hidden payments, you only pay for the SMS you are going to send."

NONelson O.

"Very pleased to have a business relationship with Labsmobile, they give me fast support in both technical and commercial areas, the platform is very good. Thank you!"

LDLarry D.

4.8 on Google

Information of interest (FAQs)

These are the ways to contact us and solve any query:

The Chat that you will find on this page or Whatsapp that our "human" agents attend to during working hours.
This contact form or send an email to support@labsmobile.com who are connected with Customer Service.

In the case of contact by Chat or Whatsapp, the response is immediate. If it is a technical query or incidence it will be escalated to Customer Service.

Any case or query sent to Customer Service (by email, contact form or ticketing) you will have a response within 6 hours and if necessary a resolution within 24h/48h working hours.

Our standard support service for all our customers includes a live Chat (and Whatsapp) on working days. And a Customer Service (email, form and ticketing) always available.

Support is complemented with several online resources such as: Videotutorials, Knowledge Base, Blog, Solutions by industry, etc.

We also offer premium support for those large volume accounts that have direct contact with a manager as an interlocturor. As well as training, advice and priority in cases and consultations. More information here.

Our support service includes advice for your SMS actions or campaigns. As well as help in any technical aspect of our platform or SMS channel.

We also provide technical support to our customers.

We also provide technical support to customers who want to integrate with our SMS API.

It is possible to check the status of our platform and if there is any issue at https://status.labsmobile.com.

You can also ask us about any problem or incidence through our Chat, Whatsapp or by sending a message to Customer Service (email, this form or ticketing).

See more frequently asked questions in our Knowledge Base .