Contact with us

Thank you for your interest in LabsMobile!

Through this contact form you will be able to connect with Customer Service. Our team is made up of experts with more than 15 years of experience in the SMS world. You will find us always available and committed to solve any query.

Contact form:

Use this form to get in touch with our team.

  • No setup or maintenance fee
  • All services included
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Looking for help or technical support? Ask us in our online chat


You can also consult:

Knowledge base

Form for registered customers:

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Information of interest (FAQs)

These are the ways to contact us and solve any query:

  1. The Chat that you will find on this page or Whatsapp that our "human" agents attend to during working hours.
  2. This contact form or send an email to who are connected with Customer Service.

In the case of contact by Chat or Whatsapp, the response is immediate. If it is a technical query or incidence it will be escalated to Customer Service.

Any case or query sent to Customer Service (by email, contact form or ticketing) you will have a response within 6 hours and if necessary a resolution within 24h/48h working hours.

Our standard support service for all our customers includes a live Chat (and Whatsapp) on working days. And a Customer Service (email, form and ticketing) always available.

Support is complemented with several online resources such as: Videotutorials, Knowledge Base, Blog, Solutions by industry, etc.

We also offer premium support for those large volume accounts that have direct contact with a manager as an interlocturor. As well as training, advice and priority in cases and consultations. More information here.

Our support service includes advice for your SMS actions or campaigns. As well as help in any technical aspect of our platform or SMS channel.

We also provide technical support to our customers.

We also provide technical support to customers who want to integrate with our SMS API.

It is possible to check the status of our platform and if there is any issue at

You can also ask us about any problem or incidence through our Chat, Whatsapp or by sending a message to Customer Service (email, this form or ticketing).

See more frequently asked questions in our Knowledge Base .