Published: Dec 14, 2018
Last update: Jun 23, 2022
Ecommerce SMS services Support

Buy SMS over the Internet to confirm your customers’ purchases

Buy SMS
Buy SMS over the Internet to confirm your customers’ purchases
5 (100%) 11 votes

Text messages are a tremendously effective method of communication. They are fast, modern and effective. That is why they are being increasingly used  as a form of communication with a company’s clientele.

Birthday greetings, welcome messages, invitations to events, posts with valuable information about the company … the uses are many. However, one of the most common uses is sending SMS as confirmation of online purchase.

Online purchase confirmation via SMS

When talking about transactional SMS, reference is made to all types of messages that provide information to the user, and one of these is purchase verification via SMS.

What this technique seeks is to offer security to the customer that just made an electronic purchase by confirming the details of their order such as price, delivery address, the type and amount of items, and even the delivery date if it is already known.

Keep in mind that more and more people make their purchases in electronic commerce; that is, through the Internet. Although the rapid extension of these transactions is generating more confidence in the digital method, delivering an online purchase confirmation via SMS will always be effective. It gives the client more security and confidence,  which in turn reinforces the brand’s image and the consumer’s loyalty to the brand.

Other utilities of purchase confirmation via SMS

However, the message can be used for other purposes in addition to confirming an online purchase via SMS. For example, the possibility of verifying order cancellations, delivery delays and confirmations or product reservations.

What these methods really achieve is optimizing and improving a company’s customer service. At the same time, with SMS purchase verification it is possible to personally thank the customer for the transaction, a nice touch that is always well received.


How to confirm a purchase via SMS? 

To achieve the effectiveness of the message it is necessary to follow a basic scheme: you greet the customer, make the purpose of the notification clear, list the purchase details and, finally, say goodbye by thanking them for the transaction.

It is convenient not to send transactional messages long after having confirmed the online purchase, as the client will not feel the same assurance nor gratitude. With LabsMobile it can be configured in such a way that it is done automatically.

 

Buy SMS over the Internet to confirm your customers’ purchases

Additionally, it is advisable to send some type of promotional code in order to encourage the consumer to repeat the purchase later on.

Now that we have discussed the benefits of sending an SMS confirmation of purchase to e-commerce customers, it is time to get to work.

Contacting a company that specializes in this service, such as LabsMobile, will be of great use to increase sales, improve brand positioning and customer loyalty.