Compliance Center
Security, compliance and continuity in critical communications
At LabsMobile we understand that trust is not promised: it is demonstrated.
These are the principles, controls and commitments that ensure that our SMS messaging platform operates under the highest standards of security, continuity and regulatory compliance.
Information security
Information security is a strategic pillar of our organization. We operate under an Information Security Management System (ISMS) aligned with the UNE-EN ISO/IEC 27001 standard, which protects the confidentiality, integrity and availability of data.
- Proactive security risk management.
- Adequate technical and organizational controls.
- Protection of data in transit and at rest.
- Controlled and monitored access.
- Continuous training of personnel in safety.
Business continuity and resilience
Our services are designed to maintain the operability of critical communications in the face of technical incidents, traffic peaks or disruptive events.
- Business Continuity and Incident Recovery Plans.
- Redundant and monitored infrastructure.
- Incident response procedures.
- Periodic continuity and recovery tests.
- Dynamic and redundant SMS routes.
Regulatory compliance
We comply with legal, contractual and regulatory requirements applicable to our services and the protection of information.
- ISO/IEC 27001 - Information Security Management System.
- RGPD (EU 2016/679) and LOPDGDD (ES 2018/3) - Protection of personal data.
- Applicable commercial and contractual legislation.
- Regulations of telecommunications regulators.
- Security commitments agreed with customers and partners.
Risk management and continuous improvement
Our Integrated Management System is continually reviewed and improved to adapt to new threats, regulatory changes and market needs.
- Periodic risk identification and analysis.
- Definition of controls and treatment plans.
- Follow-up of safety objectives and indicators.
- Internal audits and management reviews.
- Constant improvement of processes and services.
Trust and transparency
We promote transparent and effective communication about our security and compliance principles, both internally and externally.
- Clear information about our policies.
- Defined channels for security incidents and queries.
- Active collaboration with clients in compliance matters.
- Documentation available upon request.
Frequently asked questions about Compliance:
LabsMobile operates an Information Security Management System aligned with the UNE-EN ISO/IEC 27001 standard, ensuring the protection of information and the continuous improvement of security controls.
Yes. We comply with the General Data Protection Regulation (EU 2016/679). We act as data controllers or processors depending on the service, applying appropriate technical and organizational measures for the protection of personal data.
More information in our Data Protection Policy
.The data is hosted in secure infrastructures located in the European Union, unless otherwise contractually agreed, ensuring compliance with applicable regulations.
Yes. We have documented incident management procedures, which include detection, analysis, containment, notification and corrective actions.
We perform internal and periodic audits, as well as independent external audits and pentesting.
In addition to ongoing system reviews, to ensure compliance with security standards, protection of our platform and continuous improvement.
Yes. Some of our safety and compliance documentation is available upon request, subject to confidentiality agreements where applicable.
See more frequently asked questions in our Knowledge Base .
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