The COVID-19 pandemic brought about all types of complications for people’s everyday lives. Many companies and businesses were affected by this, having to close their doors during the confinement and then with progressive openings. Different rules were established together with new behaviors to fight against the virus.
So, businesses had to adapt to new methods. Today more than ever, the digital format is a key tool for success. For example, restaurants can be used when sending SMS to confirm a reservation.
Due to the pandemic and the social distancing necessary to stop the spread of the virus, restaurants are working with limited capacity. They cannot offer the same number of tables than they did before. So, losing a reservation is not something they can afford. As a result, SMS appears as an ideal alternative.
In general, clients call the restaurant to make a reservation for the next day or the following 3. Since then, the business can use text messages as a method to confirm the reservation.
SMS bring about many advantages when compared with other methods, like email:
Another positive point is that businesses, in this case a restaurant, can store the phone number of a client in a database. Then, they can use it to send SMS with promotions and offers that stimulate consumerism.
A very common alternative is the sending of discount coupons, for example: “Make a reservation for next Friday using this coupon and obtain a 10% discount in your dinner”. It’s also great to inform about daily offers, a new menu, and other options that motivate the client to make a new reservation.