What is it?

It is an on-line web application for sending SMS messages and managing a LabsMobile account.

In the WebSMS application you can manage all services such as credit recharging, statistics or delivery results, preferences, contacts calendar, billing, etc.

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Features

  • Sending methods

  • Basic manual sending
    Sending methods - Basic manual sending

    Sending basic or manual messages consists of entering numbers one by one or copying them from an application or file. The messaging form then helps to select other fields like the sender, text, time and day etc.

  • Sending messages from your address book
    Sending methods - Sending messages from your address book

    Bulk messages and campaigns can be sent from databases or lists previously uploaded into the application. Select one or several databases, lists or groups to carry out a bulk messaging operation. It is also possible to select or deselect numbers from the list one by one.

  • Sending messages from an uploaded file
    Sending methods - Sending messages from an uploaded file

    To complete a bulk messaging operation directly from a file, import a CSV file or Excel with a set of messages, one per line. Every line should contain all the data required to complete the messaging operation: the telephone number, text, recipient and date/time of sending.

  • Text templates
    Sending methods - Text templates

    Templates for the message text are useful for sending the same or similar messages on a regular basis. These templates can be managed (created, modified or deleted) and can also be selected in any messaging form.

  • Scheduled sendings
    Sending methods - Scheduled sendings

    In any messaging form you can select the day and time of sending, and program any individual messages sent and bulk messaging campaigns. In the Programmed tab you can see information on all pending bulk messaging operations and those that have already been completed.

  • Deferred campaigns

    This service consists of sending bulk messages gradually and progressively. You can choose a time interval and how many messages to send at each interval. You can therefore keep the number of recipients steady over a period of time.

  • Personalized sender name
    Sending methods - Personalized sender name

    The sender name of an SMS message can be personalized. You can enter a new sender name through any of the messaging forms. You can also set up default sender name, and the application will save past sender names and suggest them for future bulk messaging operations. This feature is not permitted on some networks or in some countries.

  • Messages with personalized fields
    Sending methods - Messages with personalized fields

    Bulk messages can also be personalized so that a different message is sent to each sender. After importing the information from the database, mark the variables in the text of the message. The application will then substitute the information according to the recipient, who will receive a personalized message.

  • Concatenated messages
    Sending methods - Concatenated messages

    A standard SMS contains 160 characters, but it is possible to send longer messages. All the messaging forms allow for this functionality and keep the user informed of how many characters have been used and the number of credits each bulk messaging operation is going to use up.

  • Unicode messages
    Sending methods - Unicode messages

    Standard SMS messages can only contain characters from the GSM alphabet. Instead, Unicode SMS messages allow users to send any character or symbol, but they have to be slightly shorter. This service can be activated and utilized in any section or sending form.

  • Certified messages
    Sending methods - Certified messages

    Certified SMS messages are communications which send a PDF document detailing the content of an SMS and certifies that it has been sent. This document has legal admissibility for any official administrative process or in front of a court of law.

  • Agenda and databases

  • Managing contacts
    Agenda and databases - Managing contacts

    The Agenda tab contains all the functionality to easily and quickly manage contacts and your database. Create, filter, segment, import, modify, export and redefine future bulk messaging operations.

  • Segmented database
    Agenda and databases - Segmented database

    All contacts are assigned to a group or to a database. These groups are the main classification of contacts or numbers. This simplifies the management of contacts and the sending of campaigns.

  • Importing names manually
    Agenda and databases - Importing names manually

    It is possible to import contacts one by one or in bulk by simply entering the information into a form online. This import can be done either by inputting all the information manually or copying it from another application.

  • Importing information by file
    Agenda and databases - Importing information by file

    Bulk importation of phone numbers from a database can be done from an Excel or CSV file. The only requirement is to make sure the format and order of the columns is correct. There is also the option to remove duplicate numbers or delete old numbers.

  • Importing additional information
    Agenda and databases - Importing additional information

    You can also attach further information to every contact or number on importation. This additional data can be used to create custom messages, segment recipients or to look at the statistics behind this data.

  • Exporting the database
    Agenda and databases - Exporting the database

    Groups or databases can be exported to a file at any time. This functionality is very useful for carrying out external data analysis or modification, which can then be reimported to your contacts later on.

  • Filtering and updating the database
    Agenda and databases - Filtering and updating the database

    Once a bulk messaging operation or campaign has been completed, the database will update which numbers are still valid. Using delivery confirmations and error messages, you can modify your list of telephone numbers and therefore get better results in future bulk messaging operations.

  • Managing the blacklist
    Agenda and databases - Managing the blacklist

    Every account displays a blacklist of telephone numbers that have unsubscribed to the service and who never want to receive another message sent from your account. This list is kept up to date automatically using a form that is sent within the messages. The blacklist can also be exported and managed manually.

  • Results and statistics

  • Monitoring sent messages
    Results and statistics - Monitoring sent messages

    Once a message or a campaign has been sent, it is possible to look at the status of these messages real time. You can filter messages by multiple fields (date/time of sending, recipient, telephone number, text etc.).

  • Exporting lists of messages
    Results and statistics - Exporting lists of messages

    By selecting a campaign or set of sent messages, you can export the list of messages with all the accompanying information into a CSV file. The export can be filtered by multiple fields (date/time of sending, recipient, telephone number, text etc.).

  • Confirming the day/time of delivery
    Results and statistics - Confirming the day/time of delivery

    One key feature of SMS is delivery confirmation. This confirmation (including date/time) is generated by operators when the message has been sent correctly to the recipient's device.

  • Detailed description of errors
    Results and statistics - Detailed description of errors

    SMS that have not been sent correctly generate an error message. Errors can be due to incorrect input information or telephone number, or due to an issue with the GSM network. The corresponding error is shown in the application alongside a detailed description of what happened, and the moment in which the error was generated.

  • Sent message statistics
    Results and statistics - Sent message statistics

    Statistics include reports, graphics and data analysis on a set of messages. These statistics allow you to know if a bulk messaging operation or campaign has been successfully completed and if it has achieved its objectives.

  • Click statistics
    Results and statistics - Click statistics

    Specific statistics on the clicks on links show the results of a bulk messaging operation or campaign in more detail. These statistics analyze all the information obtained from the click and also show which recipients have clicked and how many times. This last piece of information is very useful for segmenting recipients by customer loyalty or interest in the product or service.

  • Direct access to campaigns
    Results and statistics - Direct access to campaigns

    All bulk messaging considered to be a campaign is grouped automatically in the WebSMS application. You can instantly access lists, errors, results and statistics of every campaign, and can repeat any campaign with modifications to any field.

  • Comparing campaigns

    Using WebSMS it is possible to compare the success of two campaigns by generating reports on the delivery and tracking indicators of each one. You can therefore carry out A/B testing by changing unique aspects of each campaign, thereby refining your methods and improving results.

  • Sending SMS with hyperlinks
    SMS links - Sending SMS with hyperlinks

    One key use of SMS currently is to include a hyperlink. This link can redirect to a landing page, website, form, image, multimedia document etc. One of the benefits of SMS communication is that recipients can be directed straight to the content of the link. The WebSMS application has all the tools to help you incorporate and manage links, and analyze the behavior of recipients.

  • Shortlink service
    SMS links - Shortlink service

    This service substitutes all the links in the text of the SMS message sent with a shortlink owned by LabsMobile with a maximum length of 14 characters. Every click on these links are counted and saved alongside all the associated information.

  • Attach files to messages
    SMS links - Attach files to messages

    You can send files (images, documents, audio, video etc.) in SMS messages through links. In the WebSMS application, you can import any file generating shortlinks which can be included in the text of the messages. This is the easiest way of sending attachments to SMS messages.

  • Data on every click
    SMS links - Data on every click

    In the WebSMS you can access information on every click in list format and in the message and campaign statistics. The information associated with every click includes all data collected on each recipient such as: device, language, geographical location, date/time, IP address etc.

  • Unsubscribe form and link
    SMS links - Unsubscribe form and link

    In all the messaging sections it is possible to include an unsubscribe link to the text of the message. The link points to a form where the recipient can enter their phone number to add to the blacklist. From then on, no messages will be sent to this telephone number.

  • Web landing pages

  • Web landing pages
    Web landing pages - Web landing pages

    WebSMS users can create landing pages to include links in bulk messages or SMS campaigns. These landing pages can be created based on customizable templates and track each click and visit.

  • Landing page templates
    Web landing pages - Landing page templates

    The WebSMS application has an extensive catalogue available of customizable landing pages and content for any campaign. All templates have been created by professionals in design, usability and marketing to obtain the best results and ensure optimization for mobile devices.

  • Design in interchangable modules
    Web landing pages - Design in interchangable modules

    The landing pages have been created based on small modules or elements. These modules that make up a landing page can be added, modified, personalized, ordered or deleted. Landing pages can therefore be adapted to any function or design.

  • Customization of actions and links
    Web landing pages - Customization of actions and links

    All actions and links present on landing pages can be modified and personalized. Links can load internal or external links, prompt a phone call, download files, send a message or notification, share content on social media, or open a map indicating a specific address for example.

  • Customization of content
    Web landing pages - Customization of content

    The content of any template can be modified with the WebSMS landing page editor. You can change any text, button, icon, image etc. This feature, along with the modular design, means that the landing page can be adapted to any campaign or purpose.

  • Customization of design
    Web landing pages - Customization of design

    The design of every landing page can be customized to suit any purpose or corporate image. In particular, you can modify colors, typography, images etc. However, some limits and values must be respected in order to fit in with the graphic design and mobile optimization.

  • Testing messages and campaign simulations
    Web landing pages - Testing messages and campaign simulations

    The landing page editor can send tests so users are able to see what SMS messages will look like and view the landing page on any mobile phone. Landing pages can also be visualized on any browser and changes can be seen in real time.

  • Geolocalization of visitors
    Web landing pages - Geolocalization of visitors

    All visitors to a landing page can be geographically located to log the position of users. Permission is requested from recipients and the exact location of mobile devices is then included in the click data.

  • Tracking with Google analytics
    Web landing pages - Tracking with Google analytics

    To track the behavior of users on a landing page, you can also incorporate Google analytics code. You can therefore see all the information and browsing statistics of the landing page.

  • SMS reception

  • International Virtual Numbers
    SMS reception - International Virtual Numbers

    The Virtual Number service allows you to receive SMS messages. Virtual Numbers are only available in some countries. Messages sent using a Virtual Number can be replied to by recipients. These replies are then displayed in the WebSMS application.

  • Visualizing received messages

    See all messages received displayed in an inbox ordered by received date. You can also filter the messages by any field (number, sender, text etc.) and pull out interesting statistics.

  • Bi-directional message dialogues
    SMS reception - Bi-directional message dialogues

    One key tool for managing replies received is the dialogue visualization. See replies received for each message sent over a particular time.

  • Packs and top-ups

  • Custom packs
    Packs and top-ups - Custom packs

    When topping up your account, you can choose one of the recommended packs, or create your own that contains a specific number of credits or SMS messages. You can therefore top up your account with as much credit as you want. The price will change depending on the size and volume of the pack.

  • Top-ups by credit card
    Packs and top-ups - Top-ups by credit card

    All purchases made with credit card are completed using a payment gateway (stripe.com) which processes the transactions and saves all data safely. This payment gateway is compatible with multiple international card types and completes the transaction in the currency of each customer.

  • Top-ups by bank transfer
    Packs and top-ups - Top-ups by bank transfer

    Top-ups by bank transfer are enabled for all accounts. The payment process displays the bank details required to make a bank transfer. To make the payment process faster, we recommend you send a receipt of payment or proof of transfer.

  • Automatic top-ups
    Packs and top-ups - Automatic top-ups

    You can set up automatic top-ups for when your account drops to a certain number of credits. This means your account will never run out of credit. You can also configure the lower limit, the payment card details and which pack you want to top-up automatically.

  • Preferences and settings

  • Sending and generating invoices
    Preferences and settings - Sending and generating invoices

    Invoices corresponding to top-ups are sent on the first working day of the month following purchase. Invoices are sent by email and can be viewed and downloaded from the Invoices tab.

  • Invoice information
    Preferences and settings - Invoice information

    Users can enter and modify the information that appears on the invoice at any time. This invoice information is also used to validate new accounts and to enable services.

  • Managing API passwords
    Preferences and settings - Managing API passwords

    In the Preferences tab you can change your password and generate unique passwords to send through the API. These passwords incorporate an additional level of security without compromising the password for the general account.

  • Notifications and warnings
    Preferences and settings - Notifications and warnings

    Users receive notifications and warnings related to activity on their account. These communications are sent by email and through the Notifications tab. Notifications highlight any errors or issues with completeing messaging operations and also inform customers of any account administration.

  • Country information and limitations
    Preferences and settings - Country information and limitations

    The app always shows the most updated tariffs and SMS characteristics for each country (for example delivery or dynamic sender confirmation). Network operator regulations and technology varies depending on the country, which you need to keep in mind when sending international messages and campaigns.

  • Credit balance updates
    Preferences and settings - Credit balance updates

    Users are always kept informed of how much credit they have remaining, and the app makes a record of all expenditure and top-ups that have been made. With an up-to-date account of what has been consumed, users can keep track of their credit and the top-ups they've purchased since the account was created.

  • Duplicate message filter
    Preferences and settings - Duplicate message filter

    By default, all accounts have a filter which blocks duplicated messages. SMS messages with the same text and sender, and sent to the same mobile number, will be blocked for 60 minutes. The recipient will only receive the first sent message, and the following message tagged as a duplicate - it will not be sent and it will not use up credit. This filter can be deactivated under the Preferences section of the account.

  • Traffic limit
    Preferences and settings - Traffic limit

    There is also a traffic limit on all accounts to prevent unintentional or unauthorized use. By default, this traffic is set at 100,000 messages per day and at 100,000 messages per bulk message operation. These two limits can be modified in the Preferences section of your account.

  • Account preferences
    Preferences and settings - Account preferences

    This tab of the application is where you can modify your settings and configure your account. Preferences include limits, security, local configurations (such as currency, language, daily use, default country), available services and the default settings of all bulk messaging operations.

  • Sending errors
    Preferences and settings - Sending errors

    Users can look at errors or issues in sent messages. This tab will display all the details and reasons behind errors generated accidentally through bulk messaging and campaigns sent through the WebSMS or the API.

  • SMSPing
    Preferences and settings - SMSPing

    Service that checks that a web or URL is working correctly. This service detects crashes or unauthorized uses of a website by sending an SMS message directly to the website manager. As soon as the website is working again correctly, another message will be sent containing the updated information.

  • Creating and managing subaccounts
    Preferences and settings - Creating and managing subaccounts

    Any account can configure and manage user subaccounts. These subaccounts can be limited in function for use by any company or organization. Keeping track of credit can be independent, or managed by the account administrator.

  • Support and help

  • Online help
    Support and help - Online help

    There are help icons available on all sections and forms within the WebSMS application. This help appears alongside each field to provide detailed explanations of format, possible values and functions.

  • Video tutorials

    There are a number of video tutorials available on the key features of the WebSMS, so that users can get a good idea of how to get started in just a few minutes. These video tutorials explain visually how to complete basic actions and messaging operations as well as all the options available.

  • Support center
    Support and help - Support center

    If you have any doubts, questions or issues, you can create a ticket in the Support Center. Our technical team will read and respond to each and every case quickly and effectively. Users will be notified of replies by email and in the Support Center.

  • Telephone support

    LabsMobile also has a support number available for any question or issue that might arise. We always keep users informed of the resolution or response to any query through the Support Center.

How much does it cost?

The WebSMS application is free.

All users registered with LabsMobile have unlimited access to WebSMS.

How can I activate it?

  • Sign up for free, create a user account here.
  • After signing up, you will receive a username and password to access the WebSMS application.
Need more info? Contact us!
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