Artichoke Dolls, artisanal ecommerce
Communication with eCommerce clients: change in status and delivery of orders with parcel tracking.
Interview with Lilith from Artichoke Dolls who explains to us how she uses LabsMobile services to monitor and promote her online business.
Artichoke Dolls is an online shop selling a series of cloth dolls representing important women in history, which brings positive role models to little ones and foments awareness of female figures.
Artichoke Doll's online shop has been integrated with LabsMobile through an API which automatically sends notifications and other customer communication. Every message is personalized to the customer, keeping them up to date with the status of their order. This allows for, explains Lilith, direct and fluid communication with customers.
The main advantages of using SMS for Lilith is that she can contact with any one of her international customers, that it has a personal feel, that messages can be sent automatically and that the cost per message is very low.
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