Support and help
Frequently Asked Questions
Frequently Asked Questions Support and help
Index FAQs
- Activation of a new account and trial period
- Plan Reseller
- Account settings
- Is it possible to create subaccounts or have different users?
- How do I change my account password?
- What should I do if I have lost my account password?
- What is the anti-duplicate filter about and how can it be disabled?
- How do I change my account username email?
- How do I deactivate and configure the notifications that I receive by email?
- How do I contract a Virtual Number for SMS reception?
- Sending messages
- How to create text templates for recurrent SMS?
- Can I schedule message sending for a selected date and time?
- What kind of files can I add or attach to my SMS?
- What kind of senders can be used and what usage limits do senders have?
- What message sending methods exist on WebSMS Application and what are the differences between them?
- How can messages be customized with variables?
- What character limit does a standard SMS have?
- Can you send concatenated SMS or longer than 160 characters?
- What characters can be sent in a standard SMS?
- What is Unicode SMS about and what character limitation of characters does a Unicode SMS have?
- How reliable are SMS sent with LabsMobile?
- How can I include an unsubscribe method in messages?
- How long it takes to deliver an SMS?
- How can I attach a website or an Url to a message?
- How to create text templates for recurrent SMS?
- How can I attach an image to an SMS?
- How can I attach a PDF to an SMS?
- How can I attach a video to an SMS?
- How do I conduct a survey through an SMS?
- How can I include emojis into an SMS?
- How can I shorten a link in an SMS?
- How to create text templates for recurrent SMS?
- What are the benefits of sending a link in an SMS with LabsMobile?
- API integration
- How do I get a user to start sending messages through the API?
- What resources and help do I have to perform an API integration?
- Where can I find code examples for message sending through LabsMobile API?
- How can I see my sent messages status through API?
- How can I increase API message sending security?
- How do I get support for an API integration?
- What tests do I have to do or what should I check in my API integration?
- How can I send test or simulated messages?
- How can I receive through API notifications about sent messages changing status?
- How can I track all clicks on sent messages through API?
- Contacts and phone number database
- How can I import a number database?
- How to segment or group contacts or numbers in my account?
- Is it possible to import additional data of each phone number or contact?
- How can I export my account contacts?
- How can I modify groups or contacts in my account?
- How is the GDPR or privacy policy complied in SMS?
- How can I clean up my database?
- Message status and historical
- How can I check a sent SMS status?
- How can I export or download the sent messages list?
- What possible status can a message show?
- What kind of errors can occur during the message sending and what do they mean?
- What are message delivery confirmations about?
- Why do messages show a Pending or Sent status?
- What does an Expired message status mean?
- How can I check on sent messages click events?
- What kind of information or data is stored for each click?
- What does a Duplicate message status mean?
- Payment methods and recharges
- What acceptable forms of payment there are in LabsMobile?
- Is it possible to pay through PayPal?
- How many messages can I buy?
- Could purchased credits be used to send messages to several countries?
- How do you top-up credits?
- What validity or expiration do the packs or credits have?
- Why the first purchase remained on Pending or stand-by status?
- What are automatic recharges and how do they work?
- When are invoices issued?
- How to modify an invoice data?
- Is there a charge for using the WebSMS application, API or SMSLanding?
- How long does it take to add the credits after a credit card purchase?
- What should I do to make a purchase via bank transfer?
- SMS coverage and prices
- To which countries can messages be sent?
- How much does an SMS cost? On what does it depend?
- How much does a credit cost and what is its usefulness?
- Is it necessary to purchase a pack for each country message sending?
- How can I check my account credit balance?
- What is the difference between credits and messages?
- Why do my message sendings deducted more credits than usual?
- How can I get notified when my account balance is about to get depleted?
- How can I avoid my account balance from getting depleted?
- SMSLanding service
- What is SMSLanding service for?
- What advantages do SMSLanding templates have?
- How to create a new landing web in my account?
- How can you customize the design of a landing?
- How can I see all the available modules in a landing?
- How can I add or delete a module in a landing?
- What features do buttons or icons allow in a landing?
- How can I link a landing to my Google Analytics account?
- How can I change a button or an icon?
- How can I change the text content, font, size, color, margin, etc.?
- How can I add a Landing in a message sending or SMS campaign?
- How can I make a sending test including a landing?
- Support and help
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Frequently asked questions about Support and help
