The pandemic affected the whole world during this year and brought about a number of problems. Amidst the crisis, society was affected in every way. As people cannot get in touch directly, companies have to look for new ways to communicate with their clients.
Thanks to technology, there are many channels of communication with users in these times of crisis. One of the most effective methods is SMS.
SMS are not the only digital medium to contact clients, but it’s the most effective one. When using text messages, you can obtain different advantages, such as:
When compared to SMS, other methods are usually inferior. For example, emails have a lesser delivery rate and you run the risk of ending up in the SPAM folder. Because of this, many times clients won’t even know about our email, or won’t open it because they don’t trust the sender. Plus, they will need an Internet connection to read them.
Phone calls also lose against SMS. People don’t usually take calls from unknown callers and they ignore them. Or, in many cases, they take the call and immediately hang up.
Companies can use SMS to carry out different functions and achieve objectives. In particular, during these times of crisis when communication has changed radically. Some of these are:
LabsMobile is the ideal platform for using SMS in times of crisis. It has all the necessary tools to send text messages massively and quickly, storing data, and offering an analysis center for every campaign.