Using SMS to better manage dental appointments

Time management and customer satisfaction are the most important elements to success for any dental clinic in Spain. One tool that will help you to achieve success in both is a platform that sends out SMS reminders, like LabsMobile. Thanks to this type of service, you’ll be able to optimize your time and improve customer loyalty.

The success of SMS

More than 15% of telephone calls are not picked up. The non-stop rhythm of the week and daily obligations means that a lot of people find it impossible to pick up the phone.

In addition, more than 21% of people forget about their medical appointments. These are both factors that make SMS the perfect tool to smooth over the inefficiency of managing customers at dental clinics.

It is estimated that 91% of the adult population have a mobile phone, and that close to 100% of mobile phone users read their messages – figures that prove just how popular this method of communication is. For this reason, when reminder systems are put in place for dental surgeries, absences are drastically reduced.

Other benefits of SMS. Using SMS to better manage dental appointments

Systems like ours are an efficient platform to connect with patients, particularly as SMS are the preferred method for appointment reminders in more than 40% of users. But it is not just efficient, these systems also offer you:

• An significant reduction in costs relative to traditional phone calls. Many businesses invest a total of 12,000 euros per year on telephone calls, a considerable amount if you bear in mind that the majority of dental surgeries are small and medium-sized businesses.
• SMS can also be used for other types of communications, like announcing promotions or important dates. This serves to increase customer loyalty and make them feel remembered, as well as taking care of them in a special way, generating a relationship of trust between the dentist and the patient.
• Receiving an SMS doesn’t waste the recipient’s time – they can open a message at the time that suits them without pressure or bother at an inconvenient time. In addition, opening it only takes a few seconds.
• They offer a way to be able to change or cancel appointments, which avoids empty gaps in the agenda. Simply include a contact phone number in the message so you can handle their request personally.

These SMS reminder systems can be a great option if you want to improve the administration of your dental surgery.